You just need to click on the welcome link that was emailed to you when your child’s school created your account.  The link is only valid for 24 hours, however if your link has expired then when you click on it you will be asked to confirm your account and a new welcome email will be sent to you.

If you speak with your child’s school directly they will be able to confirm if they have created an account for you, the email address used and will be able to resend your welcome email.  If they have not yet created an account then they can set this up for you if you provide them with your name, email address and the names of any children who attend the school who are to be linked to your SchoolGrid account.

Log into your SchoolGrid account using your original log-in details. Then go to the ‘Account’ section and select the option ‘Change email/password’.  Simply enter your new email address on this page and select ‘Update’.  You will receive an email to your new address with a link to verify the change.  Once you have verified, you can then log into your account with your new email address and original password.

If you’ve also forgotten your SchoolGrid password and no longer have access to your original email address to change this first, reach out to your child’s school and ask them to update this on your behalf.  We will be able to assist them if they require any support.

This can vary depending on your child’s school and caterer.  If you have reached out to your child’s school and they are unaware of how to refund you, please get in touch with us and we can confirm who you should contact.